- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 6일 전
- 작업 모드
- 사무실에서
- 교육
- Nitec
- 적임
- Candidates with a Nitec qualification in any discipline and basic IT support knowledge may apply.
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
Role overview
Alphaeus Pte Ltd is looking for an entry-level Helpdesk / Service Desk Engineer to deliver prompt, professional IT support and help resolve user issues efficiently.
What you will handle
- Provide courteous, timely, and effective support with the aim of resolving issues quickly and creating a positive user experience.
- Answer incoming calls and stay available to support users.
- Respond to questions and service requests received through voicemail, email, and fax in a timely manner.
- Assess problems accurately and work toward the right resolution.
- Offer first-line troubleshooting for technical issues.
- Track incidents and manage first- and second-level resolution for trouble calls, including desktop, LAN, central infrastructure, WAN, and voice-related service requests.
- Coordinate employee account administration tasks such as account setup, activation, updates, and terminations.
- Handle and respond to all IT service request calls from users.
Requirements
- Minimum qualification: Nitec in any discipline.
- Working knowledge of Windows operating systems, Active Directory account administration, Microsoft Outlook, and mobile device support.
- On-the-job training will be provided.
Additional information
This is a full-time onsite role based in Singapore. The source does not specify compensation, perks, application deadline, or number of vacancies.