IT Associate

About the role

Braze is looking for an Information Technology Associate to support employees with day-to-day technical needs. The role centers on service desk requests, device and account setup, office technology support, and basic network assistance. It is based in Sydney and requires commuting to the office, with occasional travel to other office locations. During a standard shift, you may also assist remote offices in different time zones.

What you will do

• Deliver hands-on and remote IT support to employees.
• Resolve hardware and software issues, with a focus on Mac endpoint support.
• Handle office AV needs, including conference room equipment and live event support.
• Work from the office up to 5 days a week and travel occasionally to other locations as needed.
• Support teams in other regions during your shift, including remote offices operating in different time zones.
• Set up and remove user accounts through Okta and Google Workspace.
• Assist with onboarding sessions for new hires.
• Create and update knowledge base articles that explain common IT processes and fixes.
• Administer company computers and mobile devices through JAMF and Google MDM.
• Coordinate the purchase of IT hardware and software.
• Perform basic troubleshooting for wired and wireless network issues.

What success in this role looks like

• You take ownership, stay organized, and know how to juggle multiple priorities based on urgency.
• You finish tasks thoroughly and pay close attention to detail.
• You handle user issues with patience and empathy.
• You communicate clearly by email, chat, and video calls.
• You write well and can turn technical steps into easy-to-follow guidance.
• You can support and troubleshoot Apple computers and mobile devices.
• You understand the basics of wired and wireless networking.
• You have experience configuring and troubleshooting Google Meet and Zoom devices.
• You bring 3 to 5 years of technical support experience.

What Braze offers

• Competitive pay, which may include equity.
• Retirement benefits and an employee stock purchase plan.
• Flexible paid time off.
• Medical, dental, vision, life, and disability coverage.
• Family support benefits, including fertility coverage and equal paid parental leave.
• Career growth support through formal pathing, learning platforms, and an annual learning stipend.
• A thoughtfully designed in-office experience that encourages community, collaboration, and innovation.
• Opportunities to contribute through Volunteer Week and donation matching.
• Employee Resource Groups that build supportive communities.
• A transparent, collaborative, and enjoyable culture recognized as a Great Place to Work®.

About Braze

Braze is a customer engagement platform that helps brands create more effective, personalized experiences across channels. Its AI-driven platform supports smarter decision-making, journey orchestration, and optimization so companies can turn customer actions into meaningful interactions. The company operates globally from its headquarters in New York and has offices in cities including Sydney.

Equal opportunity and application note

Braze is an equal opportunity employer and is committed to an inclusive hiring process. Candidates are encouraged to apply even if they do not meet every requirement, as the company welcomes a broad range of backgrounds and perspectives.

Privacy notice

Information shared during the recruitment process may be handled according to Braze's candidate privacy policy and any applicable local privacy rights.