BPO/Customer Support Executive
Bangalore, Karnataka, India · Full Time
Be the first to apply
- Experience
- 1+ yrs
- Salary
- INR 250,000 – INR 450,000 / year
- Openings
- 25
- Posted
- 1주 전
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Applicants must have minimum one year of professional experience and hold an undergraduate degree in any field.
- Resume
- Required to apply
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About the Company
TripFactory is a rapidly expanding travel solutions company, established by the founders of Via.com, a leading travel platform in Asia with an annual turnover exceeding USD 1 billion and expected to reach USD 1.4 billion in the upcoming fiscal year. Specializing in inbound and outbound holiday travel, TripFactory leverages expert knowledge, technology, and strategic pricing to offer travelers optimal holiday packages. The company's proprietary platform delivers tailored holiday solutions through advanced mathematical algorithms.
Role Overview
We are seeking dedicated Customer Support Executives to join our team in Bangalore, responsible for delivering exceptional service to our customers in the holiday travel domain.
Key Responsibilities
- Manage inbound and outbound calls to assist customers.
- Provide prompt responses to customer inquiries via telephone, email, and chat platforms.
- Comprehend customer needs to offer suitable travel solutions.
- Address and resolve customer complaints with professionalism and efficiency.
- Collaborate with internal departments to ensure timely problem resolution.
- Maintain comprehensive and accurate records of customer interactions.
- Conduct follow-ups with customers as necessary to ensure satisfaction.
- Aim to achieve high customer satisfaction and meet productivity, quality, and service benchmarks.
- Adhere strictly to company policies and procedural guidelines.
Qualifications & Experience
- Minimum one year of professional experience in related roles.
- Undergraduate degree from any discipline.
Skills and Competencies
- Strong problem-solving capabilities.
- Effective communication skills across channels.
- Proficient in customer support practices and handling customer relationships.
Compensation & Benefits
- Annual salary range of INR 250,000 to INR 450,000.
- Additional perks include free snacks and beverages during office hours.
- Health insurance coverage.
- Life insurance benefits.
Additional Details
This is a full-time, on-site position based in Bangalore. Immediate joining is preferred. The application deadline is September 24, 2026.
Minimum education
Bachelor's Degree