- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 2주 전
- 작업 모드
- 사무실에서
- 적임
- Candidates who are available for a full-time onsite role in Riyadh and can support call center operations are suitable for this position.
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
Role overview
This position supports the day-to-day functioning of a call center in Riyadh, helping the operation run efficiently and deliver reliable customer service. The role focuses on performance monitoring, team support, issue resolution, reporting, and coordination across internal functions.
What you'll do
- Keep daily call center operations running smoothly and help maintain strong service efficiency.
- Track core performance measures such as SLA, CSAT, response time, and quality scores.
- Guide and support customer service teams so they can meet targets and uphold service standards.
- Take ownership of escalated matters and work toward quick resolution of complex customer concerns.
- Review call center information and customer feedback to spot patterns and suggest process improvements.
- Work with technical, operations, and support teams to close customer queries and tickets effectively.
- Build operational reports and share insights that help improve performance and decision-making.
- Make sure activities follow company policies, quality expectations, and customer service procedures.
- Assist with workforce planning, including shift scheduling, staffing support, and performance monitoring.
- Contribute to training, coaching, and development efforts for call center agents to improve team output.
Additional information
This is a full-time onsite role based in Riyadh, Saudi Arabia.