Workplace & Technical Operations Generalist

Main Mission

The Workplace & Technical Operations Generalist based in Dublin plays a hands-on, field-oriented role primarily focused on event and AV production. This role also provides on-site technical troubleshooting and ongoing workplace operations support for the Dublin office and broader EMEA region.

This position requires a generalist approach rather than specialization. A key attribute is a strong curiosity about technology, the capability to rapidly learn new tools and workflows, and the independence to operate and travel autonomously across Dublin, Paris, and other EMEA offices.

Role Overview

• Handle AV setup, dismantling, and live support for various events including all-hands meetings, offsites, and internal gatherings across EMEA offices such as Dublin, London, and Paris, both in person and remotely.
• Coordinate production vendors for larger events involving staging, sound, lighting, and streaming on a regional scale.
• Maintain and troubleshoot AV equipment and conferencing systems across meeting rooms in the EMEA offices, adapting to evolving AV and conferencing tools without a need for prior platform expertise.
• Manage livestreaming and broadcast setups to support multi-office all-hands sessions.
• Develop local expertise to minimize reliance on external support for recurring AV and event needs.
• Act as the "remote hands" resource for EMEA by traveling to various offices to physically diagnose and repair issues like faulty devices or cabling problems to avoid prolonged system downtime.
• Provide on-site technical support for meeting rooms, network closets, and building technology touchpoints across EMEA offices.
• Collaborate with the infrastructure team on building systems such as building management, access control, and smart lighting, without owning strategy or configuration responsibilities.
• Escalate problems beyond physical troubleshooting as necessary, avoiding duplication of the helpdesk role.
• Serve as the key contact for day-to-day workplace concerns in the Dublin office, including managing supplies, deliveries, and service provider coordination.
• Ensure that meeting rooms and shared communal areas are maintained to a high standard.
• Utilize internal ticketing tools (e.g., Jira) to track workplace and facilities requests efficiently.
• Assist with basic building maintenance coordination, including HVAC, electrical, and plumbing, engaging qualified providers for specialized work.
• Support compliance with local health and safety regulations, organize mandatory training, drills, and coordinate fire safety and first aid efforts.
• Support project management by assisting vendor coordination and tracking initiatives related to technical and workplace improvements regionally.
• Assist with budget oversight for AV, workplace, and technical equipment expenses across the EMEA region.
• Identify ways to enhance employee experience using improved tools and lightweight automation solutions (e.g., Notion workflows), focusing on innovation rather than deep automation expertise.
• Support small office moves, additions, and changes involving technical systems.
• Collaborate closely with the EMEA PREWFI team to align workplace, facilities, and technical activities.
• Partner with Infrastructure and Security teams on projects involving systems, networks, and infrastructure.
• Coordinate with HR, Finance, IT, Infrastructure, Security, and external contractors to ensure smooth office operations in Dublin and consistency across EMEA.
• Regularly travel to Paris, Dublin, and other EMEA offices to provide AV, infrastructure, and technical support; travel is integral to this role.

Candidate Profile

• Approximately five years of practical experience in event production, AV, technical support, or related hands-on technical roles is required.
• The role demands autonomy—ability to work independently without close supervision, make sound decisions about priorities, and navigate time management effectively.
• Possess a proactive, "figure-it-out" mentality, eager to engage with new building automation, IoT, or infrastructure platforms and take responsibility for their advancement.
• Collaborative mindset toward IT and network fundamentals, enabling effective partnerships with specialized teams to resolve technical challenges holistically.
• Curiosity and interest in leveraging data and automation tools such as Claude, Google Apps Script, or Notion to facilitate smarter team workflows.
• Comfortable with on-the-ground hands-on troubleshooting of AV systems, network closets, and building technology components without needing frequent escalation.
• Strong organizational abilities and capacity to juggle multiple technical projects simultaneously.
• Fluency in English is mandatory; proficiency in French or German is highly beneficial due to regular travel and collaboration across the region.
• Keen and quick learner of new technologies and systems without requiring extensive guidance.
• Maintains composure and follows established procedures in high-pressure environments such as live events, crowded spaces, or technical malfunctions.

Benefits and Work Culture

• Opportunity to contribute to impactful products used by millions, collaborating with diverse and global teams to shape modern relationships worldwide.
• Access to high-quality healthcare, mental health support, and emergency leave provisions.
• Enjoy a supportive work-life balance within a flexible and inclusive workplace.
• Work from a contemporary office location with convenient transport links and nearby amenities.
• Receive lunch vouchers and discounted access to ClassPass membership.
• Continuous growth opportunities through e-learning, conferences, knowledge-sharing events, and global career mobility.
• Participate in regular social gatherings such as breakfasts, lunches, and social apéros.
• Get complimentary access to company products.

Additional Information

Match Group is committed to equal employment opportunities, valuing diversity and the benefits it brings to the organization.

Applicants requiring reasonable accommodation during the application or hiring process should inform their Talent Acquisition contact.