Work Planner (Fixed Term)

About the Role

Thirteen Group is recruiting a Work Planner for its Repairs team on a full-time fixed-term contract up to February 2027. As a pivotal member of the team, you will help schedule and coordinate work for trade operatives, balancing productivity and customer satisfaction. The role operates on a hybrid basis, requiring attendance at the head office in Hudson Quay at least twice weekly, with flexibility depending on business requirements.

Key Duties

• Collaborate within a small team (pod of three) to organize and plan workloads for assigned trade operatives.
• Optimize use of available resources to improve efficiency and operational outcomes.
• Assist in evaluating and enhancing procedures to improve service quality and customer experiences.
• Communicate effectively with various internal teams to ensure seamless service delivery.
• Perform administrative tasks including data management to keep information current for monitoring and reports.

Candidate Profile

• Strong customer service orientation paired with a positive and proactive attitude.
• Proficient with multiple IT platforms and comfortable managing diverse systems and datasets.
• Capable of managing multiple priorities and adapting plans as situations evolve.
• Demonstrated problem-solving capabilities and analytical thinking.
• Open to change and flexible when working with different processes.

About Thirteen Group

Thirteen Group is the North East's largest housing association and ranks within the top 25 nationwide. Managing over 36,000 homes and serving roughly 100,000 customers, Thirteen seeks to build communities and deliver quality housing and support services. The organisation embraces diversity and inclusion and places customers at the core of every activity, aiming to be the most trusted housing association with highly satisfied residents.

Benefits

• Annual salary of £30,019
• Starting annual leave of 28 days, increasing to 31 days after three years, a birthday off, and bank holidays (pro rata for part-time staff)
• Pension contributions up to 17% (colleague up to 7%, employer up to 10%)
• Access to Simply Health services for saving on health expenses and wellbeing support
• Discount and Reward platform providing significant savings on everyday brands
• Options to purchase or sell additional annual leave days

Additional Information

• This fixed-term position may be converted to a permanent role in the future.
• Applicants will need to verify their right to work in the UK; the employer does not offer Skilled Worker sponsorship.
• Reapplications within six months for this role are not accepted.
• Internal candidates interested in applying on a secondment basis should acquire approval from their manager before applying.
• This role is not open to recruitment agencies.