Wellness & SPA Manager

About the Role

As a Spa Branch Manager at Meghavi Wellness, your primary mission will be to create a positive and unforgettable experience for all visitors to the wellness center. This involves delivering outstanding customer service, nurturing strong relationships with guests, and attending to their individual wellness needs.

Key Responsibilities

• Greet and welcome visitors with warmth, friendliness, and professionalism.
• Offer customized advice on services and products tailored to guests' preferences and wellness objectives.
• Address guest inquiries, concerns, and feedback promptly to guarantee satisfaction.
• Build and maintain lasting connections with both returning and new clients.
• Follow up after visits to ensure guest satisfaction and encourage repeat business.
• Maintain detailed records of guest preferences, visit history, and special requests for future engagements.
• Manage bookings and support appointment scheduling to ensure smooth delivery of services.
• Assist in managing guest information databases and CRM software.
• Inform guests about current promotions, new treatments, and available wellness products.
• Upsell relevant additional services and products based on guest interests.
• Collaborate closely with therapists, receptionists, and wellness coaches to deliver seamless guest experiences.
• Help organize and execute special events or wellness workshops.
• Ensure the wellness center remains clean, organized, and inviting at all times.
• Oversee guest flow to minimize waiting periods and maintain comfort.

Required Skills and Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational capabilities and ability to manage multiple tasks efficiently.
• Calm and professional demeanor, even under pressure.
• Prior experience in customer service, hospitality, or wellness environments is preferred.
• Passion for health, wellness, and providing exceptional guest service.
• Familiarity with CRM systems and booking software is advantageous.