Welcome Center Clerk

Position Overview

The Welcome Center Clerk is responsible for managing trailer and container check-ins and check-outs, handling shipping and receiving paperwork, and controlling yard access. This role supports efficient yard activities, maintains accurate records, enforces safety and security protocols, and delivers excellent customer service.

Work Schedule

The position operates Monday to Friday on the second shift (afternoon/evening).

Key Duties

• Conduct inspections of inbound and outbound trailers and containers for compliance and proper documentation.
• Track all personnel entering and leaving the yard accurately.
• Manage document control for Bills of Lading and inspection sheets related to trailers and containers.
• Engage respectfully and professionally with drivers.
• Utilize the Warehouse Management System (WMS) to check trailers and containers in and out.
• Coordinate daily workflow with clerical and operational teams to ensure smooth processes.
• Respond promptly and professionally to inbound calls from internal and external customers.
• Oversee access control systems and keep detailed driver logs.
• Perform yard audits to verify the physical status matches system data.
• Manage a large volume of emails efficiently, especially when starting shifts.
• Implement and uphold site safety procedures including PPE compliance, pedestrian rules, and speed limits.
• Report any safety or security issues immediately to management.

Education and Experience Requirements

• High school diploma or its equivalent is mandatory.
• One to two years of relevant experience in logistics, shipping/receiving, or yard operations is preferred.

Skills and Competencies

• Strong verbal and written communication abilities.
• Excellent focus on details and organizational capabilities.
• Customer service oriented with a professional attitude.
• Ability to work cooperatively within a team and across departments.
• Familiarity with Warehouse Management Systems (WMS) is advantageous.

Additional Requirements

• For candidates residing in Quebec, functional proficiency in both written and spoken French is required.
• Must comply with company policies and procedures.
• Ability to read, write, interpret information, and perform basic arithmetic operations.
• Use of hands for handling objects and regular physical activity including sitting, walking, or standing during shifts.
• Visual acuity adequate to perform essential functions.
• Capability to perform physical tasks requiring a full range of motion and lifting up to 50 pounds.

Inclusion and Accessibility

FedEx values inclusivity and diversity in its workforce, encouraging applications from individuals of varied backgrounds including women, persons with disabilities, Indigenous peoples, culturally diverse communities, and 2SLGBTQ+ persons. Accommodations are available on request during recruitment and selection processes.

Job Conditions and Disclaimer

This job description is not exhaustive and other duties may be assigned. Candidates must be able to operate in a PC Windows environment, complete required training and certifications, and work varying shifts as business needs dictate. Artificial intelligence may be employed during the recruitment process.

Driving Requirements

• If driving is required, candidates must possess a valid driver’s license and maintain a clean driving record with no more than two violations or accidents within the previous 24 months.
• Applicants will be evaluated through their driver’s abstract, interview performance, and any driving competency tests.

Compensation

The pay rate ranges from CAD 17.95 to CAD 30.19, depending on various factors such as local market conditions, candidates’ qualifications, skills, training, and experience.