Waiter/Waitress

About M Management Company

Founded in Dubai in 2014, M Management Company is a prominent hospitality group known for its five award-winning food and beverage venues. With a robust reputation within the UAE's food and beverage sector, the company is committed to elevating hospitality standards. Driven by passionate and creative professionals, each brand under the group delivers unique experiences with an emphasis on growth and expansion.

Key Responsibilities

• Supervise dining areas, ensuring guests are comfortably seated, well-served, and safe while promptly addressing any guest concerns.
• Prepare tables with necessary condiments, napkins, cutlery, and other essentials before service begins.
• Maintain well-stocked side stations with supplies such as napkins, cutlery, pens, slips, and credit card machine rolls.
• Provide menu guidance, check food and beverage availability, take accurate orders, and deliver services effectively.
• Coordinate with the kitchen on order postings, dietary restrictions, allergies, and special guest requests.
• Monitor meal timing, clear and crumb tables properly, and prepare tables for subsequent courses.
• Ensure cleanliness and presentation standards by inspecting and polishing chinaware, glassware, and silverware, employing "clean-as-you-go" practices.
• Adhere to company policies by arriving punctually, maintaining professional appearance, and safeguarding assets and guest privacy.
• Inspect and organize storage areas utilizing the FIFO method, conduct inventories, and manage supply requisitions.
• Accurately prepare bills, present checks, and process payments with integrity.
• Warmly welcome guests, recognize them when possible, express gratitude, and collaborate with team members for timely service.
• Meet physical requirements such as lifting up to 50 pounds, bending, standing or walking for extended periods, and safely navigating varied surfaces.
• Carry out opening and closing duties including setup, cleaning, restocking, securing items, and handling cash floats.
• Execute shift-specific side duties, maintain daily reports, and ensure proper securing of beverage items and equipment.
• Exhibit teamwork by supporting colleagues, upholding respectful relations, and assisting other departments as necessary.

Qualifications

• Possess a high school diploma or equivalent qualification.
• Formal hospitality or food and beverage service training is advantageous.
• Previous experience in restaurant, hotel, or food service environments is preferred.
• Familiarity with POS systems, order processing, and cash handling is desirable.
• Demonstrated experience in roles involving guest service or customer interaction.
• Strong interpersonal and customer service skills with the ability to manage guest inquiries professionally.
• Understanding of food and beverage menus, including knowledge of dietary restrictions and allergy considerations.
• Ability to operate efficiently in a fast-paced setting while managing multiple tasks.
• Effective verbal and written communication abilities.