Waiter / Waitress (Arabic Speaker)

Job Overview

We are seeking energetic and self-driven Food & Beverage professionals eager to advance their careers with us. The primary duty of the Waiter/Waitress role is to deliver professional and courteous service to guests, ensuring every dining experience is memorable.

Key Duties

• Execute all tasks necessary for delivering food and beverage service aligned with the hotel's performance standards.
• Warmly welcome, seat, and serve patrons in a professional, discreet, and personalized manner.
• Gain detailed knowledge about the assigned outlet's menu to effectively assist and advise guests.
• Regularly monitor the quality of the food and beverages served.
• Maintain positive customer relations and handle any complaints or inquiries to the guest's satisfaction.
• Uphold cleanliness and hygiene standards within the outlet and maintain all service equipment.
• Manage all service preparation activities, including mis-en-place and mis-en-scene, before, during, and after service hours.
• Ensure minimal wastage, breakage, and spoilage of items.
• Utilize up-selling techniques actively to exceed guest expectations and enhance revenue.

Qualifications & Skills

• Preferably hold a diploma or degree in hospitality or vocational food & beverage training.
• Previous experience working as a Waiter or Waitress in a high-volume restaurant setting is required.
• Good command of the English language is essential; command of Arabic is implied by the job title.
• Strong guest service skills and interpersonal abilities are important.
• A passion for customer service, positivity, and a pleasant approach are vital traits.

Competencies

• Ability to adapt to changing situations.
• Customer-centric approach.
• Respect and recognition of diversity.
• Accountability for responsibilities.
• Effective teamwork capabilities.
• Comprehensive understanding of the job requirements.