Waiter at Ipsos Restaurant

About Ipsos Restaurant

Located at 48 Mountjoy Parade, Lorne, Victoria, Ipsos is a contemporary Greek dining establishment known for maintaining a prestigious one hat status for the past decade. The restaurant upholds a family legacy spanning more than 50 years along the Great Ocean Road.

Job Overview and Responsibilities

We are seeking a full-time waiter to join our team immediately, offering compensation from $75,000 to $84,000 annually based on your experience, plus superannuation benefits.

• Prepare the restaurant for service according to booking arrangements.
• Manage reservations and function bookings efficiently, including handling calls and emails.
• Welcome guests and seat them following the seating plan.
• Deliver exceptional customer service by presenting menus, drinks lists, and communicating daily specials.
• Accurately take orders and enter them into the Point of Sale system, ensuring clear communication with kitchen staff.
• Assist guests with menu selections to provide an outstanding dining experience.
• Recommend drinks including wine and cocktail pairings suited to the food ordered.
• Serve beverages correctly, using appropriate glassware and decanting wines when necessary.
• Keep the restaurant clean by tidying tables, wiping surfaces, and sweeping as needed.
• Handle payments, operate cash registers and POS systems correctly, including gift voucher processing.

Desired Qualifications and Skills

• Demonstrated excellence in customer service, focusing on creating an inviting and attentive environment.
• Hands-on experience in food and beverage service with thorough menu knowledge and the ability to collaborate effectively with kitchen staff.
• Clear and professional communication skills for engaging with customers and team members.
• Basic familiarity with food preparation or cooking aids in explaining menu offerings and managing special requests.
• Preferred previous supervisory or lead waiter experience within the hospitality industry.
• Flexibility to work varied hours including evenings, weekends, and public holidays.
• Well-developed organizational skills with strong attention to detail to juggle multiple tables and tasks efficiently in a dynamic setting.
• Understanding and adherence to food safety and hygiene protocols to ensure a safe, clean workplace.