Waiter

About the Role

Join our team as a Waiter at a distinguished 4-star hotel, where you will provide polished and hospitable dining service to guests, ensuring their experience is memorable and meets high hospitality standards. This full-time position operates on a shift basis within the Food & Beverage department, including restaurant, banquet, and room dining services. Reporting to the Restaurant Captain, Supervisor, or F&B Manager, you will be the face of guest interaction during dining.

Key Responsibilities

• Warmly welcome guests, guide them to their seats, and provide menus.
• Effectively describe menu items, special dishes, and ingredients; respond to preparation questions.
• Recommend suitable food and beverage pairings and employ subtle upselling techniques.
• Accurately record orders and relay them to kitchen and bar staff.
• Address dietary restrictions and allergen concerns with care and attention.
• Resolve guest complaints tactfully or escalate to supervisors as necessary.
• Serve food and drinks in the correct order adhering to fine-dining protocols.
• Pour and serve wines, beers, and other beverages precisely.
• Clear tables discreetly and promptly between courses.
• Handle billing, payment processing, and room charge postings efficiently.
• Prepare the dining area by setting tables, polishing utensils, and arranging linen and condiments before service.
• Maintain stock and service stations throughout the shift.
• Participate in daily briefings regarding menu updates, VIP guests, and reservations.
• Assist in banquet, buffet, and room dining services as required.
• Complete section close-down and restock for subsequent service sessions.
• Adhere strictly to hygiene, safety, and food safety standards including HACCP guidelines.
• Maintain a neat appearance, wearing the uniform properly.
• Comply with fire safety and emergency procedures promptly reporting hazards or equipment issues.

Qualifications & Experience

• Preferably hold a diploma or certificate in Hotel Management or Food & Beverage Service.
• Possess 1 to 3 years' experience working in 3-star or higher hotels or restaurants.
• Fresh candidates with strong aptitude for training may be considered for trainee or commis-level positions.

Skills & Competences

• Excellent communication skills in English; knowledge of Tamil or Hindi is advantageous.
• Familiarity with table service etiquette, menu knowledge, and beverage service basics including wine.
• Strong guest service orientation with patience and professionalism.
• Ability to work efficiently under pressure managing multiple tables simultaneously.
• Work well collaboratively with kitchen and bar teams.
• Competent with POS systems.
• Meticulous about punctuality, grooming, and attention to detail.

Physical & Working Conditions

• Capable of standing and walking for prolonged periods.
• Ability to carry trays and heavy items safely.
• Flexibility to work in rotational shifts, including weekends, public holidays, early mornings, and late evenings.
• Environment is fast-paced and guest-centric demanding adaptability.