Voice Process Executive

Overview

Quess IT Solutions seeks motivated and client-oriented candidates for the Voice Process Executive position based in Hyderabad (Hafeezpeth). This role, conducted from the office over a 5-day workweek with rotational weekly offs adhering to US shift timings, requires immediate joining.

Role Expectations

• Handle both inbound and outbound customer calls adeptly.
• Resolve customer inquiries and issues with professionalism and accuracy.
• Provide precise information about company products, services, and operational processes.
• Ensure excellent customer satisfaction through quality service delivery.
• Diligently document customer interactions and maintain updated records.
• Achieve set benchmarks in productivity, quality, and compliance.
• Escalate complex matters to appropriate internal teams promptly.
• Follow company policies and process guidelines thoroughly.

Required Qualifications and Skills

• Between 2 to 5 years of experience in international voice processes or call center environments.
• Strong verbal communication skills with English proficiency at B2 level.
• Demonstrated customer service aptitude and effective problem resolution capabilities.
• Ability to thrive in fast-paced work settings with good interpersonal and listening skills.
• Basic proficiency with computers and data entry tasks.
• Flexibility to work according to US shift schedules and rotational weekly offs.

Additional Preferred Attributes

• Prior experience in customer support or voice process operations.
• Effective stakeholder and customer engagement skills.
• Capability to professionally manage challenging customer interactions.