VIP Concierge (Russian Speaker)

Role Overview

This position ensures the seamless, effective, and consistent implementation of best practices for managing the VIP Lounge experience. The incumbent will manage bespoke procedures of the VIP Guest Service Program to guarantee exceptional service delivery to VIP customers at all times.

Key Responsibilities

• Enrolling members, welcoming new and returning guests, introducing lounge facilities, explaining services, and supporting all concierge requests.
• Assisting guests with all visit-related needs and providing comprehensive information about the entire mall, its services, and the surrounding area to consistently deliver excellent VIP guest care.
• Maintaining a calm and hospitable environment within the lounge by overseeing food and beverage services, housekeeping, ambience, and other lounge-related offerings.
• Delivering professional and discreet concierge support, including arranging and confirming reservations for dining, wellness, entertainment, and offsite activities like transportation, airport or hotel check-ins, services, and shopping.
• Making pre-arrival calls to members and preparing initial arrangements to enhance their lounge and mall experience.
• Customizing each member's visit by knowing their preferences and profiles, offering personalized touches while ensuring complete confidentiality of their data.
• Staying informed about UAE events, updates, and VIP access, and maintaining current communication with key contacts.
• Managing lounge service bookings, including venue setup and payment processing.
• Serving as a Personal Shopper by advising VIP guests on shopping selections, showcasing latest trends and upcoming products, and assisting with purchases on their behalf.
• Developing strong partnerships with in-lounge service providers and tenants to promptly address all incoming requests.
• Managing lounge-related campaigns following established campaign management standard operating procedures.

Qualifications and Experience

• Bachelor’s degree in Hospitality, Tourism, or a related field.
• At least 4 years of progressive hospitality experience, ideally in front desk or concierge roles.

Benefits and Company Culture

• Join a company committed to creating memorable and joyful experiences, with over 27 years of leadership in the regional market.
• Enjoy a friendly and positive work atmosphere where team members are motivated and enthusiastic about the future.
• Collaborate with a diverse workforce of over 50,000 professionals, all guided by a strong leadership model.