Valet Coordinator

About Mondrian Doha

Experience a vibrant atmosphere from social gatherings in the lobby to notable events, celebrations, and corporate meetings, as each location within Mondrian Doha radiates a unique, dynamic pulse. With eight diverse food and nightlife venues on-site, it offers an unmatched hospitality experience in the region.

Role Overview

The Valet Coordinator is responsible for ensuring guests receive an outstanding arrival and departure experience, contributing to an overall welcoming environment. This role requires active guest interaction, superior service delivery, and close collaboration with the hotel team to maintain efficient valet operations.

Key Responsibilities

• Warmly greet guests upon arrival and departure, providing attentive assistance such as opening doors.
• Represent the hotel as its Ambassador, engaging guests with insightful information about the property, its amenities, city highlights, and current events.
• Stay informed about ongoing functions happening within the hotel premises.
• Recognize VIP guests by memorizing number plates and using facial recognition to ensure personalized and exclusive service.
• Work alongside Doorman, Bell Captain, and Bellmen to guarantee careful, accurate, and swift handling of guests' luggage.
• Manage the main entrance duties, including receiving vehicle keys from drivers and assisting with luggage or other items.
• Oversee the parking and retrieval process of vehicles efficiently and promptly.
• Ensure valets promptly attend to returning car owners, aiding them as they enter their vehicles.
• Confirm the luggage inside vehicles during guest departures for accuracy.
• Maintain all valet-related equipment and supplies, ensuring proper functionality and adequate stock.
• Coordinate with housekeeping and room attendants to fulfill guest requests suitably.
• Support the Chief Concierge by creating weekly schedules, especially during special events.
• Frequently communicate with both customers and staff to maintain smooth operations.
• Supervise parking area organization including poles, traffic signals, and personnel, ensuring cleanliness and order.
• Manage valet ticket distribution and collection, securing guest vehicle keys safely.
• Conduct key audits with the valet team at the end of each shift and perform safety checks on parked cars.
• Maintain front-of-hotel cleanliness consistently.
• Monitor valet staff attendance, grooming standards, and uniform availability by working closely with housekeeping.
• Assist the Chief Concierge in weekly reviews of headcounts and attendance records.

Minimum Qualifications

• Possession of a valid Qatar driver's license is mandatory.

Additional Application Requirements

Applicants must provide complete personal information including first and last name, email address, phone number, and upload a resume in PDF, DOC, or DOCX format (not exceeding 2MB). Consent to data collection in accordance with related privacy policies is required to proceed with the application.