Utility/Busser

About the Role

The Utility associate plays a crucial role in supporting retail and kiosk operations by replenishing stock, transporting goods from shared kitchens to restaurants, and providing friendly, prompt assistance to fellow team members. Whether working within a trendy national brand or a notable local concept, this position contributes to delivering exceptional experiences to travelers.

Joining the team means embracing the company’s commitment to exemplary service standards, fostering a safe and respectful working environment free from harassment, and upholding the organization’s core values.

Responsibilities

• Serve customers and team members courteously and efficiently with a positive demeanor.
• Adhere to company grooming and uniform standards, including wearing slip-resistant footwear.
• Maintain cleanliness, sanitation, and organization in assigned work areas using proper cleaning chemicals per OSHA rules.
• Inspect equipment to confirm cleanliness and proper operation, reporting any issues to management promptly.
• Coordinate with kiosks and shared kitchens to ensure grab-and-go products are sufficiently stocked.
• Transport items efficiently from kitchens and stock areas to restaurants, kiosks, and retail stores.
• Keep stock rooms organized with proper product rotation.
• Conduct light maintenance tasks and clear waste to designated disposal areas.
• Assist colleagues with stocking as needed.
• Follow all applicable local, state, and federal regulations, especially relating to food safety.
• Help receive shipments and immediately store inventory correctly.
• Perform any other duties as assigned by management.

Qualifications and Experience

• High school diploma or GED is mandatory.
• Previous experience in high-volume or fast-casual dining settings is preferred.
• Certification in ServSafe or a similar program is advantageous.
• Knowledge of proper sanitation practices and chemical handling is essential.
• Ability to work collaboratively in teams and follow instructions effectively.
• Capacity to work in a dynamic, fast-paced environment.
• Strong communication skills in English, both oral and written.
• Ability to exercise good judgment and work independently when necessary.

Additional Position Requirements

• Flexible availability for shifts including nights, weekends, and holidays in a year-round operation.
• Strong interpersonal skills with a positive attitude.
• Self-motivated and able to prioritize multiple tasks simultaneously.
• Physical ability to lift at least 50 lbs and perform repetitive motions, such as standing for extended periods, bending, climbing ladders, and walking long distances.
• Comfortable working in various temperature conditions.
• Must be willing to obtain a Canadian Criminal Record Check as a condition of employment.

Working Conditions and Commitment

This role operates Monday through Friday, from 7:30 AM to 4:00 PM, within a unionized setting. The company prioritizes diversity, inclusion, and accessibility, welcoming applicants from all backgrounds. Reasonable accommodations will be provided to individuals with disabilities.

Note: This job description outlines the fundamental aspects of the position but may be revised as needed. Acceptance does not create an employment contract.