Utility Steward

About Highgate and Location

Highgate Hotels is a prominent real estate and hospitality management company overseeing a $15 billion asset portfolio with over 400 hotels primarily across North America, Europe, the Caribbean, and Latin America. With three decades of hospitality industry innovation, Highgate delivers expertise in property lifecycle management, spanning from development to recapitalization. It is known for its varied portfolio of lifestyle brands and resorts enriched with cutting-edge revenue management tools to maximize asset value. The company is supported by an experienced executive team and has a global corporate presence.

The role is based at the newly opened ‘Alohilani Resort Waikiki Beach in Honolulu, HI. This resort offers a unique blend of indoor and outdoor luxury, highlighted by a 280,000-gallon Oceanarium, saltwater infinity pools, private cabanas, and a pool bar. The resort honors Queen Lili‘uokalani, and it offers a tranquil, fresh resort experience in central Waikiki, close to the beach.

Position Overview and Sign-On Bonus

This position is hourly and eligible for a $500 sign-on bonus after 180 days of continuous employment. The Utility Steward is tasked with maintaining the highest cleanliness and sanitation standards for all china, glassware, silverware, and kitchen equipment. Responsibilities include assisting kitchen staff by cleaning, proper food storage, and rotation assistance.

Key Responsibilities

• Ensure cleanliness and order in kitchen, back dock, dumpster, and utility workspaces.
• Conduct intensive cleaning of ovens, grills, sinks, walls, floors, and refrigeration units.
• Sort, stack, and prewash banquet dishware and glassware, including in remote staging areas.
• Transport soiled dishware from event locations to dishwashing areas.
• Clean pots, pans, and utensils using correct sanitation procedures.
• Sweep, mop, and wash floors in food and beverage areas, kitchen, restaurant, and dock.
• Inform management about shortages in equipment or supplies.
• Operate dishwashing machines to ensure thorough sanitation of all dishware.
• Return cleaned items carefully to storage to prevent breakage.
• Handle chemical cleaning agents safely according to guidelines.
• Report malfunctioning equipment promptly.
• Dispose of garbage from Food and Beverage areas into hotel dumpsters.
• Know locations and operation procedures of fire extinguishing equipment.
• Maintain safe working practices to avoid injuries.
• Assist with breakdown, cleaning, and reassembly of kitchen equipment as needed.
• Follow all sanitation protocols and assist in restaurant buffet setup and teardown.
• Support banquets and outlets by providing dishware as required.
• Perform additional duties as directed by management.

Education and Experience

• High school diploma or equivalent preferred.
• Prior experience in a hotel or related hospitality field is advantageous.

Physical and Communication Requirements

• Be prepared for flexible, potentially long working hours.
• Must be capable of lifting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.
• Ability to remain standing for entire shifts.
• Endure a range of temperatures, from hot to cold environments.
• Maintain a courteous, warm, and friendly demeanor with all coworkers and guests.
• Communicate effectively verbally and in writing at all organizational levels.
• Skillfully listen, understand, and address concerns from employees and guests.
• Multitask and prioritize department activities to meet deadlines.
• Attend all required trainings and meetings.
• Maintain consistent attendance per hotel standards, including adherence to scheduling.
• Uphold high standards of personal appearance, including proper uniform and nametag.
• Comply with hotel policies supporting safe and efficient operations.
• Demonstrate problem-solving abilities, including anticipation and prevention of issues.
• Willingness to cross-train in other hotel functions.
• Maintain confidentiality of sensitive information.

Employee Benefits

Full-time employees have access to a competitive benefits package designed to support health and financial security, including medical, dental, vision, and life insurance; disability coverage; 401(k) with matching; paid holidays, vacation, and sick leave; employee assistance programs; tuition reimbursement; and various paid leaves in accordance with legal requirements.

State-specific benefits for Washington, Colorado, and California employees include additional paid holidays, vacation accruals, paid sick leave accruals, and variations based on local laws and collective bargaining agreements. These benefits do not apply to part-time roles.

Additional Information

The job posting date was October 2, 2026, and the vacancy will stay open for a minimum of 75 days.