USA Voice Process Executive

Overview

Glenacks Business Solutions invites confident and energetic individuals to join their USA Voice Process team based in Coimbatore, Tamil Nadu. The role involves interacting with US customers through inbound and outbound calls during the US night shift, ensuring professional communication and customer satisfaction.

Key Responsibilities

• Manage inbound and outbound phone conversations with customers in the United States.
• Communicate clearly and professionally in English, maintaining a positive tone throughout calls.
• Understand and address customer needs efficiently and accurately.
• Adhere strictly to company scripts, procedures, and quality guidelines.
• Achieve daily targets related to performance and productivity.
• Accurately document call details and maintain customer records.
• Handle customer inquiries and objections with professionalism.

Candidate Requirements

• Proficient spoken English and listening skills.
• Capability to comprehend US English accents and communicate effectively with customers.
• Clear pronunciation and confident interpersonal communication skills.
• Strong customer handling abilities.
• Willingness to work the designated US night shift from 7:00 PM to 4:00 AM.
• Basic computer literacy including typing and email communication.
• Open to both freshers and individuals with prior experience.
• Preference for candidates with experience in BPO, voice processes, customer support, telecalling, or US-based customer service roles.

Skills

• Excellent English communication abilities.
• Active listening skills.
• Effective customer handling.
• Basic computer proficiency.
• Adaptability to night shift work schedule.
• Focus on target achievement.
• Experience in US voice processes preferred.
• Telecalling and sales experience advantageous.
• Customer service skills.

What We Provide

• Comprehensive professional and process-related training.
• Supportive and collaborative work atmosphere.
• Competitive remuneration package.
• Performance-linked incentives to reward achievement.
• Opportunities for career advancement within the company.