TRICARE Overseas Program Administrator

Role Overview

This key position supports the TRICARE Overseas Program (TOP) by managing healthcare support administration on a global scale. It is a multifunctional role that facilitates coordination and delivery of essential service components, enhancing team efficiency and client satisfaction.

Core Responsibilities

• Manage the medical records collection process, including coordinating collection, translation, and distribution of documents to relevant parties.
• Execute various TOP-related administrative tasks according to instructions to ensure prompt and accurate completion.
• Perform medical service administrative duties that support healthcare services for TOP beneficiaries.
• Safeguard the confidentiality of beneficiary information at all times.
• Comply with processes, policies, and procedures relevant to a TOP Administrator’s responsibilities.
• Maintain proper documentation adhering to company guidelines and promptly address inquiries to full resolution.
• Communicate in writing with beneficiaries and healthcare providers as necessary for follow-up purposes.
• Collaborate with International SOS teams to ensure clear understanding and communication of TRICARE policies, self-service tools, and benefit regulations to beneficiaries and providers.
• Encourage the adoption of electronic submissions, payment solutions, and other self-service technologies.
• Meet quality and quantity benchmarks, including key service level performance indicators.
• Follow all company policies and procedures consistently.
• Support training and guidance for new employees when required.
• Participate actively in staff meetings and training programs provided by International SOS.

Candidate Profile

• Possession of a high school diploma or equivalent work experience.
• Proficient in computer and Windows PC applications with an ability to learn complex systems.
• Two to three years of customer service experience managing email, web-based, or in-person correspondence.
• Prior experience in healthcare-related environments is advantageous.
• Background in office, administrative, clerical, or customer service roles utilizing computer tools extensively.
• Team-oriented with a strong focus on achieving goals.
• Highly organized and capable of managing personal workload effectively.
• Strong problem-solving capabilities.
• Clear and effective communication skills for issue resolution.
• Customer-focused and process-driven with a results-oriented approach.
• Effective communication skills in English and at least one additional language (e.g., Korean), both spoken and written.