Travel Coordinator - Entertainment

About TAG

TAG specializes in premium, personalized travel and event management services for high-profile clients including celebrities, top executives, and award-winning productions. Our goal is to simplify the challenges of travel, ensuring clients arrive prepared and stress-free. We foster a fun, dynamic, and challenging work environment.

Position Overview

We are seeking a full-time Entertainment Travel Coordinator (37.5 hours/week) to assist our entertainment travel departments, managing diverse client travel needs with professionalism and efficiency.

Key Responsibilities

• Deliver comprehensive support in managing client travel arrangements, including air, hotel, rail, ground transport, and ancillary bookings, ensuring all meet client standards.
• Complete assigned tasks within designated timeframes, understanding requirements fully and communicating proactively to meet service level agreements and uphold TAG's high service standards.
• Handle administrative duties related to inquiries, bookings, and ticketing with excellent accuracy and quality documentation.
• Develop expertise in fare structures, contracted rates, ticketing, and reissuing processes.
• Assist in tracking client and supplier priorities, responding to errors or complaints to achieve satisfactory resolutions.
• Promptly address all client inquiries and requests with accuracy.
• Expand knowledge and confidence in all areas of entertainment travel coordination.
• Adhere strictly to PCI compliance as per company policies.
• Coordinate logistics for group travel, including flights, accommodations, ground transportation, and itinerary planning.

Qualifications & Experience

• Completion of high school diploma; Travel Diploma is a plus.
• Minimum of one year’s experience as a Travel Assistant or Agent within a corporate or travel management company setting.
• Experience in the travel industry is preferred.
• At least one year’s experience using GDS platforms such as Galileo or Amadeus.

Desired Skills

• Ability to quickly adjust to shifting environments and operate effectively under pressure while meeting deadlines.
• Proficiency in Microsoft Office applications at an intermediate level.
• Strong verbal and written communication capabilities.
• Keen organizational skills and strong attention to detail.
• Comfortable working independently or collaboratively within a team.
• Ability to follow instructions thoroughly and complete projects reliably.
• Capable of managing multiple tasks simultaneously.
• Strong teamwork skills, able to collaborate across teams, locations, and time zones, building positive relationships with both external clients and internal colleagues.

Employee Benefits

• Competitive salary package aligned with market standards.
• Flexible hybrid work model combining office and remote work.
• Wellbeing initiatives including birthday off, health plan through EAP program, and complimentary breakfast.
• Culture focused on people, teamwork, ambition, and resilience.
• Opportunities for career growth, educational 'lunch & learns', and employee discounts.

Additional Information

TAG is an equal opportunity employer, committed to providing fair employment for all applicants. Certifications and memberships include ABTA, AFTA, ATOL, BTA, CT Partners, EarthCheck Bronze Benchmark, First Travel Group, IATAN, isla, PCI compliance, The Advantage Travel Partnership, and Virtuoso affiliations.