Travel Consultant

Key Responsibilities

• Comprehend clients' travel needs, including their preferences and budget limitations.
• Design and suggest personalized itineraries for both domestic and international travel.
• Coordinate travel arrangements such as flights, hotels, holiday packages, sightseeing, and transfers.
• Offer precise details about destinations, required travel documents, visa prerequisites, and relevant travel policies.
• Generate and deliver travel quotations and detailed itineraries to clients.
• Engage in negotiations with suppliers and liaise with hotels, airlines, and other travel service providers.
• Follow up on client inquiries to convert leads into confirmed bookings.
• Manage modifications, cancellations, refunds, and other customer requests related to bookings.
• Keep detailed and accurate records of customers and their bookings.
• Deliver outstanding support before and after sales to ensure customer satisfaction.

Candidate Requirements

• Possess a Bachelor’s degree or diploma in Travel & Tourism, Hospitality, Business, or a related discipline (preferred).
• Have 1 to 3 years of experience in travel consulting, ticketing, holiday package handling, or similar roles.
• Sound knowledge of both domestic and international travel destinations.
• Strong verbal and interpersonal communication capabilities.
• Effective negotiation, sales acumen, and exceptional customer service skills.
• Competence in creating detailed travel itineraries and quotations.
• Proficient with Microsoft Office suite and basic computer applications.