Travel Consultant

About Massimo Travel

Massimo Travel is dedicated to delivering personalized travel planning and booking services. Serving individuals, families, and corporate clients, the organization focuses on crafting efficient, safe journeys tailored to clients' needs and budgets. The team prioritizes outstanding customer service, meticulous attention to detail, and dependable support throughout the travel process. Team members work collaboratively in a dynamic environment, sharing ideas while upholding high professional standards.

Role Overview

As a full-time Travel Consultant based in Abu Dhabi, you will guide clients by recommending travel options, creating customized itineraries, and managing reservations for flights, hotels, transport, and tours. Responsibilities include issuing tickets, processing modifications or cancellations following company policies and travel regulations, and maintaining accuracy in all bookings. You will provide information regarding destinations, promptly address client inquiries and concerns with professionalism, and foster strong customer relationships.

Your daily tasks will involve the use of travel management software, staying informed about current travel products and promotions, and cooperating with team members to achieve service excellence and sales targets.

Candidate Qualifications

• Expertise in travel consulting and management to plan comprehensive trips for clients.
• Proficient in managing reservations using industry-standard booking platforms.
• Excellent customer service abilities including clear communication, expectation management, and problem resolution.
• Familiarity with major airlines, hotels, travel suppliers, and preferably global distribution systems (GDS).
• Strong organizational capabilities and meticulous attention to detail, managing multiple bookings simultaneously.
• Fluent English communication skills, both verbal and written; knowledge of additional languages is advantageous.
• Willingness to work on-site in Abu Dhabi and engage with a multicultural team.
• Previous experience in travel agencies or related roles and a relevant academic background in travel, tourism, or hospitality preferred.