Travel Consultant

About Us

Trekkaro India organizes group trekking and multi-day travel packages mainly across Maharashtra and Karnataka, operating departures from Pune, Mumbai, and Bangalore. We are seeking a Travel Consultant to manage inbound customer inquiries and convert them into bookings while ensuring excellent customer engagement prior to the trip.

Primary Responsibilities

• Manage inbound communications via calls, WhatsApp, and website regarding trekking and tour packages, converting interest into confirmed reservations.
• Promptly follow up on leads generated from digital advertisements on Meta platforms, Instagram, and website forms, meeting specified response time goals.
• Provide clear explanations to potential travelers about the trip itinerary, what is included and excluded, pricing, safety protocols, and pickup locations.
• Address objections related to pricing, safety, concerns about solo travel, or schedule conflicts to successfully close sales.
• Maintain accurate records of lead statuses, follow-ups, and bookings using CRM systems or Google Sheets.
• Collaborate with the operations team to confirm batch sizes, departure schedules, and cancellations.
• Collect advance payments and deliver booking confirmations, packing instructions, and detailed trip information to clients.
• Resolve post-booking inquiries related to rescheduling, cancellations, or adding group members.
• Promote additional offerings such as photography services, private transportation, and extended stays where applicable.
• Collect customer feedback following trips and provide reports on call activity and conversion rates daily and weekly.