Travel Agent / Consultant

Job Overview

We are seeking a proactive and client-focused Travel Agent / Consultant to support customers in arranging and booking domestic travel experiences. The role involves understanding customer needs, suggesting ideal travel packages, managing bookings for transport and accommodation, liaising with travel partners, and ensuring excellent customer service throughout the journey.

Key Responsibilities

• Assess travelers' preferences, budgets, and itinerary requirements.
• Advise on suitable domestic tours, destinations, hotels, flights, and activities.
• Create personalized travel plans and cost quotations.
• Manage bookings for flights, hotels, transport, sightseeing, and tour packages.
• Coordinate effectively with airlines, hotels, transport operators, and other vendors.
• Follow up with customers on quotations, bookings, payments, and necessary documentation.
• Assist clients with travel documents and compliance details.
• Provide clear and accurate information on fares, schedules, cancellation policies, and terms & conditions.
• Maintain ongoing communication with customers before, during, and after their trips.
• Resolve queries, booking modifications, cancellations, and travel-related concerns promptly.
• Ensure accurate records of customers, bookings, invoices, and payments.
• Meet personal and team sales goals and targets.
• Identify potential for repeat business, referrals, and enhanced travel services.
• Keep updated about new destinations, travel packages, airline offers, hotel deals, and industry trends.

Candidate Profile

• Excellent communication and interpersonal abilities.
• Sound knowledge of domestic destinations in India.
• Strong skills in customer service and relationship management.
• Effective negotiation and persuasion capabilities.
• Competent in preparing quotations and custom itineraries.
• Basic proficiency in MS Office, email, social networking platforms, and internet usage.
• Organized with good follow-up skills and attention to detail.
• Ability to perform well under pressure and achieve sales targets.
• Detail-oriented with a high level of accuracy.
• Diploma or certificate in Travel & Tourism considered a plus.
• Prior experience in travel agencies, tour operations, airlines, hotels, or customer service preferred.

Experience Requirements

Candidates with 2 to 5 years of relevant experience are preferred. However, individuals with strong communication skills and interest in travel may also be considered.

Ideal Candidate Attributes

The perfect applicant will be confident, well-presented, target-driven, customer-oriented, and passionate about travel. They should adeptly convert inquiries into confirmed bookings while fostering professional relationships with clients and travel partners.

Compensation

Monthly salary ranges between INR 15,000 and INR 30,000.