Travel Advisor

Job Overview

We are seeking a dedicated Travel Advisor based in Kochi responsible for assisting customers with various travel-related inquiries and services including air tickets, hotel bookings, holiday packages, and insurance.

Key Responsibilities

• Respond promptly to customer questions regarding travel arrangements such as flights, hotels, and holiday plans.
• Analyze customer needs and suggest travel options that align with their budget and preferences.
• Research and compare airline fares, schedules, baggage allowances, and other relevant conditions to present the best options.
• Create and deliver detailed, professional travel quotations to customers.
• Manage reservations for flights, hotels, and other services efficiently and accurately.
• Follow up persistently with customers to convert inquiries into confirmed bookings.
• Build and maintain strong relationships with existing clients while seeking new business opportunities.
• Handle ticketing operations including re-issuance, cancellations, refunds, and schedule adjustments as necessary.
• Inform customers about travel documents, visa rules, baggage policies, and airline regulations.
• Ensure meticulous record-keeping of all bookings and customer data within company systems.
• Keep track of pending bookings, payments, ticket deadlines, and booking confirmations.
• Address customer complaints promptly and provide effective solutions.
• Meet or exceed individual and team sales targets and revenue goals.
• Explore chances to upsell and cross-sell relevant travel products and services.
• Stay informed on airline deals, special pricing, destinations, and advancements in the travel industry.