Training Manager - Retail

Position Overview

Qatar Airways invites applications for the role of Training Manager in Retail, located in Doha. This role involves leading a team dedicated to executing the Retail training and development strategy, enhancing employee development, promoting learning engagement, and driving departmental performance aligned with set objectives. The manager will oversee significant training initiatives spanning leadership, sales and service, product knowledge, systems and processes, as well as soft skills. Collaboration across Retail stakeholders is critical to identify training needs and deploy effective solutions that facilitate business goals.

Key Duties and Responsibilities

• Oversee and execute the Retail operational training and development plans in alignment with Qatar Duty Free Retail and training objectives.
• Lead the creation and design of learning solutions targeting Retail functional goals.
• Serve as the primary contact for learning-related inquiries requiring expert training knowledge.
• Establish and nurture strong partnerships with stakeholders, subject matter experts, and cross-functional teams to discover collaboration and innovation opportunities.
• Work with line managers, HR Business Partners, and support teams to identify critical learning gaps and implement appropriate training programs.
• Conduct training needs analysis via job assessments, career path reviews, and talent development discussions with management.
• Organize and deliver the annual Learning & Development calendar for retail stores and support teams alongside Retail leadership.
• Assess organizational training effectiveness by evaluating performance improvements aligned with business needs.
• Develop practical and engaging learning initiatives that motivate and challenge staff.
• Create tools and plans to underpin a leading induction program and behavioral development framework for employees.
• Champion cultural change by driving continuous improvement and fostering a learning environment that ensures staff competency.
• Support internal talent development pipelines to equip future skills requirements.
• Lead and coach Retail line managers to meet both business objectives and personal growth targets.
• Collaborate with subject matter experts and external brands to develop brand-specific training programs supporting commercial goals.
• Plan and oversee learning for new product launches and retail store openings.
• Deliver training using adult-focused education methods to maintain high standards.
• Manage a diverse skills team and resources to prioritize, assign, and deliver quality work within timelines.
• Ensure compliance with all mandatory regulatory, legal, and corporate training requirements across Retail.
• Contribute to the implementation of the overall Training & Development strategy.
• Remain informed on current industry trends and best practices to enhance training methods.
• Perform additional responsibilities as assigned by the Department Head.

Candidate Profile and Qualifications

• Minimum educational requirement: High School or Vocational/Diploma equivalent.
• At least 7 years of relevant work experience, particularly in Retail or Travel Retail environments.
• Experience in Learning and Development within Retail or Travel Retail sectors.
• Strong communication skills capable of engaging with employees at all organizational levels.
• Capability to manage priorities effectively and function efficiently in dynamic, fast-paced conditions.
• Proficiency in developing evaluation tools to measure training impact.
• Highly organized, proactive, and able to solve problems with sound judgment.
• Influencing and project management capabilities to meet deadlines and deliver successful outcomes.
• Embodies company values and acts as an ambassador for learning culture.
• Fluent in English.
• Managerial expertise including delegation, workflow management, mentoring, coaching, and fostering teamwork.

Preferred Qualifications

• Master’s degree or comparable advanced education.
• Professional certification in Learning and Development or Human Resources.
• Coaching certification.
• Experience in luxury retail sector is advantageous.

Additional Information

The role is onsite within the Doha Metropolitan Area. Qatar Airways offers a dynamic workplace where personal growth is encouraged alongside contributing toward the company’s ambitious goals and international presence. This recruitment is open until October 11, 2026.