Training Manager

About the Role

Calusade Hotels is seeking an experienced and passionate Training & Development Manager to join our Group People & Culture team. Our mission is to foster exceptional hospitality by supporting and nurturing our colleagues' growth, confidence, and career development. Reporting to the Group Head of People & Culture, you will be instrumental in shaping and leading the learning and development strategy across our hotel group.

Key Responsibilities

• Establish and grow the Calusade Training Academy.
• Lead the two-day Calusade Great Start orientation program.
• Design and deliver a structured Management Development Programme.
• Develop Trainee and Graduate Management Programmes.
• Build the Service Academy and set operational learning standards.
• Support leadership development, talent reviews, succession planning, and career progression pathways.
• Translate hotel SOPs and service standards into engaging, practical training initiatives.
• Manage the mandatory learning framework and assist with Health & Safety training across the group.
• Cultivate strategic partnerships with colleges, universities, hospitality schools, apprenticeship providers, and professional bodies.
• Develop internships, placements, apprenticeships, and graduate opportunities.
• Champion internal talent identification and leadership development.

Candidate Profile

• A passion for people development coupled with a strong understanding of operational excellence in hospitality or similar multi-site service environments.
• Proven Learning & Development or People Development experience, ideally within hotels or hospitality.
• Skilled in designing and delivering engaging training programmes for various levels including colleagues, supervisors, and managers.
• Competent facilitation, coaching, and presentation abilities.
• Experience in leadership and management development.
• Knowledge of competency-based learning, service standards, and operational training methodologies.
• Confident working with senior leadership teams and frontline staff alike.
• Strong organizational, project management, and communication skills.
• Experience collaborating with educational institutions and external learning partners is highly desirable.
• Qualifications such as CIPD and Level 9 in Learning & Development, HR, or People Development, or equivalent credentials are preferred.
• Additional certifications like Train-the-Trainer, ILM, or recognized leadership qualifications are advantageous.

Working Environment

This role requires working across multiple Calusade Hotels locations with regular travel to group properties.

Our Culture

We uphold the values of Caring, Consistency, and Community. If you are enthusiastic about developing talent, elevating standards, and contributing to the future of hospitality leadership, we encourage you to join us and make a significant impact.