Trainer

Company Overview

At Dyson, innovation and creativity drive our success. We encourage our team members to challenge norms, embrace failure as a learning opportunity, and collaborate with enthusiasm and practicality. Dyson places strategic importance on the Middle East and Africa regions and is undergoing a transformation journey to expand resources and reach in these areas.

Role Overview

The Trainer is responsible for crafting, delivering, and implementing a comprehensive training program for distributor teams, frontline staff, and product demonstrators, focusing on product knowledge and Dyson’s sales approach. This role is pivotal in enhancing customer engagement and sales effectiveness during Dyson events, product launches, and technology demonstrations.

Key Responsibilities

• Provide engaging and effective training on product features, sales techniques, and induction processes to distributor and retail personnel using face-to-face and digital methods.
• Coach sales teams on demonstration approaches and enhance their product knowledge to elevate customer experience.
• Facilitate onboarding for new employees to ensure full understanding of Dyson’s products and customer service philosophy.
• Conduct regular store visits for observation, real-time coaching, and feedback delivery, requiring both domestic and international travel.
• Collaborate with marketing teams to customize training materials and visual aids that comply with Dyson’s brand standards.
• Leverage e-learning platforms to increase training engagement and retention.
• Collect and analyze feedback to continuously refine training strategies and content.

Candidate Profile

• Fluent in both Arabic and English, with excellent verbal and written communication skills.
• 2 to 4 years of experience in delivering training, preferably within electrical retail or consumer electronics sectors.
• Experience with consumer appliances or electronics brands in retail settings.
• Strong presentation skills and comfort addressing diverse audiences.
• Highly organized, proactive with solid planning capabilities and adaptability.
• Skilled in developing training content and utilizing digital educational tools.
• Willingness and ability to travel frequently, both domestically and abroad.
• Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Teams.
• Passionate about technology and dedicated to supporting others’ growth and success.

Additional Information

This position is based in Dubai at the Dyson Middle East & Africa office. Employment will be contracted through a third party.