Trade Support Specialist

About APT Travel Group and Role

APT Travel Group is dedicated to crafting memorable travel experiences. We are seeking a proactive and solution-oriented Trade Support Specialist to join our Sales team, serving as a vital liaison supporting our travel agent partners.

Key Responsibilities

• Manage and resolve complex booking enquiries and escalations efficiently.
• Collaborate closely with Reservations, Operations, Air, Product, and other internal departments to ensure smooth and effective outcomes.
• Deliver outstanding support to trade partners and key accounts, especially when addressing challenges.
• Identify and implement strategies to retain bookings, reduce cancellations, and safeguard revenue streams.
• Contribute suggestions for process improvements that elevate the partner experience.

Preferred Qualifications and Experience

• Business, Sales, or Tourism qualification is advantageous but not mandatory.
• Background in travel, reservations, sales support, or customer service roles.
• Comprehensive knowledge of travel booking processes and the travel agency network.
• Excellent communication skills and ability to build strong professional relationships.
• Commercial awareness to balance the requirements of customers, partners, and business objectives.
• Strong organizational abilities with keen attention to detail and skills to manage multiple priorities.
• Experience with Salesforce, Oxygen Reservations, or Sabre is highly valued.

Employee Benefits

• Flexible workplace culture supporting work-life balance.
• Generous leave entitlement with four weeks of annual leave plus an additional bonus week each year.
• Opportunities to experience global products through familiarisation trips.
• Discounts on travel products available to family and friends.
• Prospects for career advancement across the entire ATG group.
• Access to a dedicated Employee Assistance Program focused on wellbeing.