Trade Services Executive

About the Role

Join CMC Markets ANZ as a Trade Services Executive in Sydney and become part of a globally recognized leader in CFD trading and share investing. Contribute to their vision of empowering individuals to realize their financial potential by delivering outstanding trading experiences. This role offers personal and professional growth alongside a company expanding globally and enhancing its product range.

Work from the lively Barangaroo office in an energetic financial services environment and acquire extensive industry experience. Engage in a structured career development program starting with comprehensive training, including the distinguished RG146 Financial Regulatory qualification. Gain expertise in advanced trading platforms guided by dedicated industry professionals.

Key Responsibilities

• Serve as a primary point of contact for clients by handling inquiries via phone, email, live chat, and messaging platforms.
• Represent the CMC Markets brand professionally by providing superior customer service that fosters client loyalty.
• Identify and suggest improvements that enhance client satisfaction and strengthen the company's market reputation.
• Ensure clients receive an exceptional and seamless trading experience, supporting millions of trades executed annually.

Candidate Profile

• Strong commitment to customer service with a focus on client-centric practices.
• Keen interest in global financial markets, CFD trading, or investment sectors.
• Excellent verbal and written communication skills.
• Ability to remain resilient and adaptable within a demanding, high-volume call center environment.
• Permanent eligibility to work in Australia.

While previous customer service experience is advantageous, a positive attitude and eagerness to learn are most important.

Additional Benefits

• Extra leave entitlements, including 5 additional annual leave days each year called 'My Days' plus 5 more days after completing one year; birthday leave and an annual charity day for community contribution.
• Access to $0 brokerage trades for staff and family member accounts on domestic and international equities.
• Continuous learning through a wide range of technical and performance development training programs.
• Unlimited use of a dedicated benefits and wellbeing hub offering retail discounts and resources for physical and mental health support.
• A collaborative office culture with a five-day in-office workweek to encourage teamwork.
• Office amenities such as complimentary breakfast cereals, condiments, and coffee; social events including fitness activities, cooking classes, trivia nights, and lawn bowls organized by the culture club.

Diversity and Inclusion

CMC Markets is devoted to fostering a diverse and inclusive workplace where employees feel valued and empowered to perform at their best. The company actively seeks out varying perspectives to improve outcomes for all.

Important Application Notice

Applicants should be cautious of fraudulent solicitations. CMC Markets will not ask for personal identification like Date of Birth or Tax File Number before an official job offer. All formal communications regarding application status will be conducted through official company channels.