Trade Counter & Office Manager

Overview

Wesco in Wellington seeks a dynamic, proactive Trade Counter Sales & Office Manager to join the local team. This role centers on delivering excellent customer interactions, maintaining smooth branch operations, and managing a professional environment that supports both customers and staff.

Key Responsibilities

• Serve customers efficiently in-person, over email, and phone by offering sales and service support.
• Create accurate quotations assisting the Account Management team; ensure precision in data entry, invoicing, and issuance of packing slips.
• Oversee warehouse tasks including picking, packing, invoicing, dispatching orders, unloading stock, restocking shelves, coordinating transport, and aiding in product assembly.
• Manage stock control activities such as stocktakes, local purchasing, supplier coordination, handling faults, credits, and returns; report directly to the Logistics Manager on these functions.
• Maintain a tidy, well-stocked, and professionally presented warehouse, showroom, office, customer areas, and shared facilities; arrange cleaning services as needed.
• Be responsible for proper opening, closing, and securing of the branch, distributing duties within the team as necessary.
• Promote a positive office atmosphere by organizing weekly meetings, catch-ups, and toolbox talks.
• Support local company initiatives including event and training setups; ensure trade counter demo screens function properly and display content effectively.

Candidate Profile

• Practical experience in trade counter sales, customer service, branch operations, warehousing, or similar hands-on roles.
• Excellent communication skills with customers via face-to-face, phone, and email channels.
• Organized and practical mindset capable of balancing customer service, administrative tasks, and warehouse duties.
• Strong attention to detail for accurate processing of orders, invoices, credits, stock, and quotations.
• Self-motivated with the ability to lead, coordinate colleagues, and uphold a safe, clean, and professional branch setting.
• Team-oriented with flexibility to assist broadly across the branch as business priorities evolve.

Benefits and Work Environment

• Competitive remuneration package.
• Job security and potential for career advancement within a respected global distributor.
• A supportive, collaborative workplace culture.
• Access to Employee Assistance and Referral Programs.
• Strong emphasis on learning, development, and career progression opportunities.

Company Background

Wesco Anixter is a leading international distributor specializing in wire and cable, networking, communications, data center, and security products. With decades of experience, the company combines global resources with local expertise to deliver outstanding service across ANZ.

Wesco values a diverse workforce and fosters an environment built on respect, teamwork, and empowerment. The company is an equal opportunity employer promoting fair treatment across all protected characteristics.

Additional Information

This role is for an immediate hire in the Wellington branch, which operates with a focus on safety and professionalism at all times.