Trade Centre Supervisor - Avondale

Position Overview

We have an opening for a motivated and commercially driven Trade Centre Supervisor at our Avondale Trade Centre. Reporting directly to the Trade Centre Manager, you will play a pivotal role in ensuring the branch's success by delivering excellent customer experiences, identifying growth opportunities, and driving strong commercial outcomes. This hands-on role involves collaboration with your team, customers, and internal partners to achieve results and build leadership skills for career advancement.

Key Responsibilities

• Assist the Trade Centre Manager in surpassing branch sales targets, KPIs, and budget goals.
• Spot opportunities for sales growth, elevated customer engagement, and overall branch improvement.
• Model exceptional customer service and nurture strong client relationships.
• Promote positive results through teamwork, proactive initiative, and solution-oriented approaches.
• Organize daily branch operations to ensure timely and accurate fulfillment of customer needs.
• Contribute to inventory management including stock control, stocktaking, and receiving incoming goods.
• Support administrative functions such as invoicing, banking, purchase orders, credits, and POS transactions.
• Maintain excellent health and safety standards along with branch presentation.
• Perform manual handling and assist with operational tasks as needed.
• Collaborate effectively with Account Managers and other stakeholders to enhance customer opportunities and support branch growth.

Candidate Profile

You are someone who thrives on achieving outcomes and enjoys enabling customer success. Naturally curious and proactive, you seek continuous improvement and are willing to get hands-on. While formal leadership experience might be limited, you are recognized as a positive influence and guide by peers.

Required Qualifications and Skills

• Experience in retail, trade sales, customer service, or similar client-facing roles.
• A solid commercial perspective with a passion for sales growth and operational excellence.
• Commitment to delivering superior customer experiences.
• Confidence in working towards sales and financial objectives.
• Strong organizational and ability to prioritize tasks effectively.
• Capability to inspire and influence colleagues through attitude and work ethic.
• A hands-on approach, comfortable with manual handling tasks.
• Excellent communication skills coupled with a proactive and positive mindset.
• Experience or knowledge in industrial products, PPE, engineering supplies, or tools is favorable but not mandatory; full training provided.

Why Join Us?

This role is more than supervision—it's a chance to develop your leadership skills while directly impacting branch success.

• Quarterly incentives to reward performance.
• Discounts on staff purchases.
• Continuous training and professional development programs.
• Opportunities for career advancement within a nationwide company.
• Supportive leadership dedicated to your growth.

Work Schedule

Monday to Friday, 8:00 AM to 5:00 PM, plus rostered Saturdays.

Diversity Statement

We are committed to promoting diversity and equal opportunity principles throughout our workforce.