Ticketer

Role Overview

The Ticketing and Reservation Officer specializing in Amadeus GDS is responsible for managing daily travel bookings for individual clients, corporations, and government entities. This position emphasizes efficient ticketing, itinerary management, and adherence to fare regulations while delivering outstanding client service.

Responsibilities

• Promptly and correctly issue, reissue, or cancel flight tickets using Amadeus Global Distribution System.
• Manage BSP remittance processes and generate sales reports, ensuring compliance with BSP Nigeria standards.
• Create and update Passenger Name Records (PNRs), generate fare quotes, and coordinate travel itineraries for customers.
• Respond to client booking inquiries and offer travel advice.
• Prepare and maintain invoicing, receipts, and accurate ticketing documentation.
• Communicate with airlines and partners regarding fare structures, seat availability, and special service requests.

Requirements

• Demonstrated experience working as a Ticketing Officer with proficiency in the Amadeus GDS platform.
• Possession of a diploma in Travel & Tourism; holding an IATA certification is a plus.
• Capability to manage BSP operations and associated reporting through BSP link.
• High attention to detail paired with strong customer service skills.
• Residency within Abuja is mandatory.

Compensation and Benefits

The role offers a monthly net salary of 356000 NGN. Additional benefits include health maintenance organization coverage (HMO) and pension scheme provisions.