- Experience
- 3–8 yrs
- Salary
- INR 1,300,000 – INR 2,200,000 / year
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- B.Tech / B.E.
- Eligibility
- Candidates holding a B.Tech or B.E. degree in any specialization are eligible to apply.
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
Job Summary
As a Territory Service Manager at TVS Motor Company Ltd in Noida, you will oversee a team of technicians ensuring prompt resolution of customer complaints and after-sales service issues. The role involves strategizing to enhance customer satisfaction, reduce churn, and build loyalty.
Key Responsibilities
- Lead and manage technician teams to resolve customer service problems efficiently and timely.
- Design and execute strategies aimed at improving customer satisfaction indices and loyalty retention.
- Work collaboratively with various internal departments to find process improvements and increase servicing efficiency.
- Utilize data analytics from different sources like CRM systems to monitor performance indicators such as first-call resolution rates and mean time between failures (MTBF).
Requirements
- Minimum 3 to 8 years of professional experience in automobile service management.
- Familiarity with Net Promoter Score (NPS) and other customer service measurement metrics.
- Experience working in close coordination with dealership personnel.
Minimum education
Bachelor's Degree
Industry
Automotive ManufacturingSkills
How they work
Teamwork & Collaboration
Problem Solving
Leadership
Customer Focus