Territory Sales Manager - OWN

Company Overview

Started in 1995, Airtel aims to provide widespread global connectivity facilitating advanced technologies like 5G, IoT, IQ, and Airtel Black, serving almost 96% of the nation's population. The company adopts a forward-thinking and responsible approach to innovation and ecological sustainability.

Work Culture and Growth

Airtel encourages impactful contributions where employees own initiatives and explore various career trajectories. Employees are entrusted with significant responsibility to transform ideas into successful outcomes with wide-reaching impact. The company provides an open environment for experimentation and supports diverse experiences to foster career development.

Job Description

Role: Territory Sales Manager – OWN
Location: Greater Visakhapatnam Area
Function: Direct-to-Consumer (D2C), Homes
Level: Senior Executive
Reporting To: Regional Head (Zonal / Area Sales Manager)

Key Responsibilities

• Drive sales growth by expanding the partner base and increasing market presence within the territory.
• Enhance the sales and distribution framework to improve market reach.
• Bolster the distribution channel through increased below-the-line (BTL) marketing activities, effective outlet coverage, and transaction volumes.
• Ensure strong brand presence via well-organized merchandising initiatives aiming to boost customer acquisitions.
• Manage inventory levels to maintain adequate stock of components across the territory.
• Implement strategies to improve overall customer experience, satisfaction, and prompt issue resolution.
• Enforce compliance with company policies among retail and distribution partners and ensure service-level agreements are fulfilled.
• Handle customer complaints proactively and ensure timely closure of service requests.
• Build and grow the retailer network by offering incentives, ensuring smooth grievance handling, and maintaining service quality.
• Conduct training sessions for retailers on products, sales techniques, and market positioning to strengthen direct sales business.
• Negotiate and maintain beneficial agreements with partners to foster long-term collaboration.
• Adopt and promote best industry practices to advance service efficiency and competitiveness, with ongoing feedback to management.
• Lead and update the knowledge of the territory team, coordinating efforts with sales and service managers.
• Oversee installation, servicing, and repair teams related to infrastructure and major components.
• Facilitate training programs for team members’ skill enhancement.
• Cultivate strong interpersonal relationships across all organizational levels.
• Work collaboratively with marketing, finance, and HR teams to align with company-wide policies.

Qualifications and Experience

• Full-time graduate degree required; MBA or PGDM is an advantage.
• Minimum of 2 years of sales experience, ideally within Telecom or FMCG sectors.

Key Interactions

• Internal collaboration with Zonal / Area Sales Managers and Field Sales Executives.
• External engagement with channel partners, retailers, distributors, and local cable operators.

Skills and Competencies

• Proficiency in sales and marketing strategies.
• Basic skills in MS Office tools including Excel, PowerPoint, Word, and Outlook.
• Strong problem-solving and analytical capabilities.
• Effective oral and written communication skills.
• Excellent interpersonal skills fostering teamwork and collaboration.
• Focus on results, customer-centric mindset.
• Energetic with a positive attitude and drive.