Telesales Specialist

About the Role

We are seeking a Telesales Specialist to join our team at SkinLab by Dr. Jamuna Pai, focusing on managing customer inquiries, conducting follow-ups, scheduling appointments, and converting leads into confirmed bookings for our aesthetic and dermatology services.

Key Responsibilities

• Engage with leads via telephone calls and WhatsApp messages to follow up and generate sales.
• Turn inquiries into confirmed appointment bookings effectively.
• Provide detailed explanations of SkinLab’s treatments, services, promotions, and package deals to prospective clients.
• Maintain continuous contact with both new and existing customers to enhance conversion rates and encourage repeated visits.
• Ensure all lead and customer data is accurately recorded and updated within the CRM system.
• Communicate and coordinate closely with the clinic and reception teams to manage appointment schedules.
• Achieve daily and monthly targets related to sales and lead conversion.
• Respond to customer questions professionally to deliver a positive client experience.
• Promptly follow up on missed, pending, and dormant leads to maximize engagement.

Requirements

• Possess between 1 to 3 years of experience in telesales, telecalling, customer service, or related fields.
• Prior experience within aesthetic, dermatology, healthcare, beauty, or wellness sectors is advantageous.
• Strong communication and persuasive abilities are essential.
• Proficient in English; knowledge of additional languages is a plus.
• Goal-driven, proactive, and confident during phone interactions.
• Familiarity with CRM software and Microsoft Office applications.
• Applicants with experience working in the UAE are preferred.

Compensation and Benefits

• Competitive remuneration package supplemented with attractive incentive schemes.
• Chance to work alongside a reputed aesthetic and dermatology brand.
• A professional environment that supports career growth and advancement.
• Access to continuous training and development programs.