Telesales Representative

About the Role

This position offers an exciting opportunity to join a fast-growing e-commerce and logistics company operating throughout various African markets. The role focuses on telesales and requires handling inbound and outbound calls to generate and close sales in a target-oriented setting. Candidates must be based in Madina, Accra, Ghana, and available to work onsite Monday through Saturday.

Key Duties

• Conduct inbound and outbound sales calls to potential and current customers.
• Persuasively advise clients using company data to encourage purchases.
• Engage customers effectively via calls and chats.
• Establish and nurture trustworthy relationships to boost customer loyalty and repeat business.
• Consistently follow up on interested leads to finalize sales.
• Meet and surpass sales objectives including revenue and upselling goals.
• Address customer objections professionally, converting challenges into sales.
• Escalate complex issues when necessary.
• Identify opportunities for upselling and cross-selling additional products or services.
• Maintain accurate records of customer interactions and sales activities in CRM systems.
• Generate daily, weekly, and monthly sales activity reports.
• Achieve specified call quotas and conversion rates.
• Adhere to sales procedures, scripts, and customer service protocols.
• Actively engage in team meetings, contributing ideas to enhance performance and customer satisfaction.

Candidate Profile

• Minimum of 6 to 12 months’ experience in telesales.
• Proven sales abilities with confidence engaging and converting leads.
• Excellent verbal communication and persuasion skills.
• Aptitude for negotiation and handling objections effectively.
• Comfortable communicating with customers by phone.
• Good command of English; knowledge of Ghanaian local languages is advantageous.
• Customer-centric mindset with ability to build rapport quickly.
• Commercially driven and motivated by sales targets.
• Experienced using basic computer applications including Microsoft Office.
• Proficient in CRM systems or customer information management tools.
• Capable of independent work as well as team collaboration.
• Reliable, self-driven, and adept at thriving in a fast-paced sales environment.
• Must have access to a functional laptop or PC, noise-cancelling headphones for professional calls, and a stable internet connection.

Compensation and Benefits

• Competitive pay determined by experience.
• Performance incentives and bonus schemes.
• Opportunity to be part of a growing enterprise active across multiple African countries.
• Supportive work culture focused on performance and growth opportunities.

Additional Information

Applicants must submit a CV with a covering letter that explicitly answers all mandatory qualifying questions including location and availability to work onsite six days a week, work authorization in Ghana, telesales experience details, expected monthly salary in Ghanaian Cedi (GHS), and notice period with earliest start date. Only complete applications addressing these questions will be considered. Immediate or near-immediate availability (within one to two weeks) is preferred.

The organization practices an inclusive and fair hiring process and welcomes requests for reasonable accommodations during recruitment.