Telesales Executive

Overview

The role involves proactively reaching out to prospective and existing customers through telephone communication to promote Nancy Creations' range of products, including uniforms, garments, and fabrics. The executive will handle sales enquiries, lead generation, customer relationship management, and order coordination to drive business growth.

Key Responsibilities

• Make daily outbound calls to potential clients such as retailers, distributors, institutions, and business customers.
• Introduce products and explain their features, specifications, pricing, and availability professionally.
• Generate and qualify sales leads based on customer needs, order volumes, location, and budget.
• Promote a variety of products including school, institutional, corporate, and customized uniforms, as well as bulk garment and fabric orders.
• Engage customers to understand detailed requirements like size, color, fabric, design, and delivery timelines and coordinate accordingly.
• Follow up continuously on quotations, pricing discussions, samples, pending orders, and reconnect with inactive clients to secure sales.
• Liaise with sales and operations teams to coordinate quotations, confirm orders, and relay customer feedback and requirements accurately.
• Develop and maintain strong customer relationships to foster repeat business and gather feedback on satisfaction.
• Focus on business-to-business sales development targeting schools, garment retailers, uniform dealers, corporate and industrial clients.
• Assist digital sales efforts by sharing product catalogs and quotations via WhatsApp and updating CRM after interactions.
• Handle customer objections related to price, quality, quantity, delivery, and customization tactfully and escalate issues when necessary.
• Manage CRM data meticulously by updating customer details, call outcomes, lead status, and sales records without omissions.
• Collect and report market feedback including competitor information and emerging opportunities to management.
• Prepare and maintain detailed daily and periodic sales reports tracking calls, leads, orders, and customer interactions.

Summary

This position demands consistent tele-outreach efforts, precise data management, excellent interpersonal skills to nurture business relations, and a strong focus on sales target achievement through various channels.