Telesales Executive

About Shish Infotech Private Limited (Shish Technology)

Shish Technology is a comprehensive service provider specializing in website design and digital marketing solutions aimed at enhancing client engagement with their customers. The company focuses on leveraging innovative marketing strategies to improve clients' digital presence and effectively target the desired audiences. Their approach blends nimbleness with structured workflows, addressing needs of startups and established companies with a commitment to honesty, transparency, and dedicated service for optimal results.

Role Overview

This full-time, on-site role based in Patna entails active outbound and inbound communication to present Shish Technology’s offerings, generate potential leads, and convert prospects into customers. The telesales executive will explain available services, respond to customer inquiries, keep detailed call records, and follow up with engaged leads. Close collaboration with sales and marketing teams is essential to meet targets, gather customer feedback, and assist ongoing promotional activities. Providing respectful client service, professionally managing objections, and contributing suggestions for refining sales methods are key responsibilities.

Candidate Qualifications

• Excellent verbal communication skills encompassing clear speech and attentive listening.
• Proficiency in customer service and support to address questions, resolve straightforward problems, and build lasting client relationships.
• Capable of generating leads, qualifying prospects, and assisting in completing sales transactions.
• Basic computer literacy including familiarity with CRM or call management software and thorough record maintenance.
• A results-oriented approach with the ability to thrive in target-based settings and collaborate effectively with cross-functional teams.
• Previous experience in telesales or call centers is advantageous; knowledge or background in digital marketing or IT services is a beneficial addition.
• At minimum, completion of high school education or equivalent; further studies in business, marketing or related disciplines is an added advantage.