Telesales Executive

About the Role

The role involves engaging with potential customers through calls to inform them about private theatre and celebration packages offered by Bing N Feast. Successful candidates will convert inquiries into bookings by effectively presenting offers, handling objections, and maintaining consistent follow-ups. You will collect and record details such as occasion type, budget, guest count, and preferred dates. The position requires maintaining accurate customer data and sales activity records through MS Excel and business systems.

Key Responsibilities

• Make outbound calls to prospective customers and respond to inbound inquiries regarding available packages.
• Convert interested leads into confirmed reservations by using persuasive sales techniques.
• Gather detailed customer requirements including event specifics and budget constraints.
• Maintain meticulous records of calls, follow-up schedules, and booking statuses using Excel and digital tools.
• Coordinate internally to finalize bookings and report daily sales progress to management.

Performance Expectations

• Complete 80 to 100 calls daily targeting new and existing leads.
• Ensure 100% timely follow-up on assigned leads to maintain engagement.
• Daily update of assigned leads in company systems or Excel sheets.
• Achieve lead conversion rates between 5 to 10% depending on lead quality.
• Meet monthly booking and revenue goals as specified by the management team.
• Submit comprehensive daily reports covering call activity, lead interest, pending follow-ups, and finalized bookings.

Candidate Profile

• Strong verbal communication and persuasive abilities.
• Basic familiarity with MS Excel and computer operations.
• Customer service orientation, negotiation skills, and sales drive.
• Goal-focused mindset with eagerness to learn and adapt.
• Previous exposure to telecalling, telesales, or customer service roles preferred but freshers with excellent communication are encouraged to apply.

Compensation

The monthly remuneration ranges from INR 13,000 to INR 21,000.