Telephone Operator

About the Role

Salayel Hospitality is looking for a polite, articulate, and guest-oriented Telephone Operator to join our team in Abu Dhabi. This position demands a passion for hospitality paired with excellent verbal communication skills to ensure outstanding guest service.

Key Responsibilities

• Manage all incoming and outgoing telephone communications professionally and promptly.
• Provide guests with precise information about the hotel’s services and amenities.
• Efficiently reroute calls to the appropriate departments when necessary.
• Record and convey messages clearly and accurately to relevant personnel.
• Help guests with their questions, special requests, and wake-up calls.
• Uphold strict confidentiality and maintain high service standards at all times.

Requirements

• Prior experience in a similar hospitality telephone operator role is preferred.
• Excellent command of English communication; additional languages are advantageous.
• Clear, pleasant voice with professional telephone manners.
• Capability to work effectively in high-pressure, fast-paced settings.
• Strong customer service orientation and willingness to assist guests.
• Basic computer proficiency.

What We Offer

• Competitive remuneration package.
• A professional and supportive working environment.
• Career growth and advancement opportunities within the organization.