Telecalling Team Leader

Job Overview

We are seeking a seasoned Telemarketing Team Leader to oversee and inspire our telemarketing staff operating within the Real Estate industry. This position demands leadership to assign leads, track daily calling activities and follow-ups, provide guidance to team members, and enhance lead conversion rates.

Key Duties

• Delegating leads among team members and monitoring their daily calls and customer follow-ups.
• Providing mentorship and training in effective calling techniques, persuasive sales pitches, objection management, and customer engagement.
• Tracking individual performance levels and compiling periodic reports on team progress.
• Collaborating closely with the sales department to coordinate property site visits and convert leads into sales.
• Addressing escalated customer concerns and implementing strategies to boost overall team productivity.
• Ensuring consistent achievement of sales goals on daily, weekly, and monthly timescales.

Candidate Profile

The ideal applicant should possess strong leadership and communication skills with a background in sales and telecalling. Experienced in team management, goal attainment, coaching, customer relationship management (CRM), and performance tracking, preference will be given to those with prior exposure to the real estate or telemarketing sectors.