Telecalling Executive

About the Role

We seek a motivated and goal-driven Telecalling Executive to manage student inquiries, promote our courses, and convert potential students into confirmed admissions. The position is based in Kolkata and requires 1-2 years of relevant experience in education or sales fields.

Primary Duties

• Make outgoing calls to potential students using supplied leads.
• Respond to incoming inquiries with clear information on courses, schedules, fees, and admission procedures.
• Assess student needs and suggest appropriate course options.
• Conduct regular follow-ups with interested or undecided prospects.
• Address common objections regarding fees, course details, timing, and competitors effectively.
• Maintain accurate call logs, lead statuses, and follow-up actions within the CRM system.
• Meet daily, weekly, and monthly calling and enrollment goals.
• Collaborate with admissions and counseling teams to ensure effective enrollment processes.
• Communicate professionally with students and their parents at all times.

Qualifications

• Proficient communication skills in English, Hindi, and Bengali.
• Confident and persuasive telephone communication style.
• Strong sales orientation with commitment to achieving targets and converting leads.
• Resilience in handling rejection and perseverance in follow-up efforts.
• Basic knowledge of computers and Customer Relationship Management (CRM) software.
• Experience in telecalling, sales, educational counseling, or customer service is a plus.

Desired Attributes

• Excellent communication skills
• Confidence and persuasion capabilities
• Discipline in following up leads
• Strong focus on meeting targets
• Ability to convert prospects effectively

Compensation & Work Environment

The role offers a monthly salary between 12,000 and 16,000 INR plus performance-based incentives. Candidates who thrive in target-oriented, sales-driven roles and have a passion for education sales are encouraged to apply.