Telecalling Executive

Job Overview

Swidoo Interics Private Limited is seeking a dedicated Telecalling Executive based in Pune, Maharashtra, to support sales and marketing activities in the modular office furniture and interior solutions sector. This full-time position involves engaging prospective customers through outbound calls to generate sales inquiries and coordinating internally to ensure customer satisfaction.

Key Responsibilities

• Initiate outbound calls to prospects to generate sales leads.
• Follow up on inquiries obtained through digital platforms like Google, Facebook, Instagram, IndiaMART, and the company website.
• Effectively communicate the features and benefits of modular office furniture, workstations, and interior solutions.
• Ascertain customer needs and schedule appointments for the sales team accordingly.
• Update and manage customer data and follow-up progress within the company CRM system.
• Regularly pursue quotations and outstanding inquiries.
• Collaborate with Sales, Design, and Production departments to fulfill customer requirements.
• Maintain daily documentation of call activities and lead conversion statistics.
• Meet monthly targets for calls, lead generation, and appointment setting.
• Develop and nurture strong relationships with current and potential customers.

Required Qualifications and Skills

• Proficient communication skills in English, Hindi, and Marathi.
• Confident and professional telephone demeanor.
• Basic computer literacy, with ability to operate CRM software.
• Strong follow-up skills and customer relationship management.
• Convincing communication style to engage and persuade customers.
• Previous telecalling, sales experience, or background in interior/furniture industry is advantageous.

Compensation and Employment Details

This is a full-time role with a monthly remuneration ranging between 12,000 and 15,000 INR.