Telecalling Executive

Overview

The Telecalling Executive serves as the main voice of the organization, interacting with potential and current customers through telephone communication to promote products, generate inquiries, and resolve questions. This role involves executing outbound calls, utilizing predefined scripts, and maintaining accurate customer records within the CRM system while striving to meet set sales or service objectives.

Key Responsibilities

• Make proactive outbound calls to prospects to promote company products or services and manage inbound customer inquiries.
• Identify and follow up with potential clients to generate sales leads and successfully close deals.
• Provide customer support by addressing queries and updating CRM databases with detailed information and call records.
• Achieve set targets including daily, weekly, or monthly sales and productivity goals.
• Handle customer objections professionally, ensuring a positive representation of the brand is maintained.

Qualifications and Skills

• Minimum educational qualification of high school diploma or equivalent; bachelor’s degree is advantageous.
• Experience in telecalling, telesales, or customer service roles is required.
• Strong verbal communication, negotiation, and persuasion abilities.
• Familiarity with Microsoft Office applications and Customer Relationship Management (CRM) software.
• Soft skills including patience, active listening, resilience in face of rejection, and effective persuasion techniques.

Performance Indicators

• Number of calls made daily and monthly.
• Rate of converting leads into successful sales.
• Average time taken per call handled.
• Accuracy and quality of information logged in CRM.