Telecalling Executive

Job Overview

As a Telecalling Executive, your primary role is to make outbound calls to both potential and existing clients using the designated contact list. You will clearly communicate details about our company's products, services, promotional offers, and any other pertinent information to assist the customers effectively.

Key Responsibilities

• Proactively place outbound calls to assigned databases of prospective and current customers.
• Clearly present product and service information, offers, and details to customers.
• Identify and generate new leads through phone interactions.
• Follow up persistently with leads and customers to convert inquiries into confirmed sales or scheduled appointments.
• Address customer questions, handle objections, and manage basic complaints with professionalism.
• Keep accurate logs of calls, customer details, follow-up activities, and results within the CRM or calling platform.
• Meet daily and monthly targets for calls made, leads generated, and conversions achieved.
• Collaborate with sales and operations teams to ensure smooth lead conversion and exceptional customer service.
• Maintain regular engagement with interested and pending clients to foster relationships.
• Communicate courteously and professionally with every customer interaction.
• Refer complex or unresolved issues to supervisors or relevant departments promptly.
• Submit daily and weekly reports detailing call activities and performance metrics.
• Adhere strictly to company policies, calling scripts, and data protection rules.