Telecalling Executive

About the Role

Join our Sales & Voice Process team as a Customer Support Executive, where you'll engage with customers over the phone to understand their needs, present our products or services, and assist them in selecting suitable solutions.

Key Responsibilities

• Professionally manage inbound and outbound customer calls.
• Identify customer requirements and provide relevant product or service information.
• Follow up with prospective customers to generate sales leads.
• Effectively convert leads into completed sales through clear communication.
• Maintain a courteous and professional demeanor with customers throughout interactions.
• Meet daily and monthly targets for call volume and sales conversion.
• Accurately update customer information and call outcomes in the system.
• Foster strong customer relationships to ensure a seamless customer experience.

Candidate Profile

• Strong communication and persuasion abilities.
• Comfortable engaging with customers via telephone.
• Basic communication skills in Hindi and English.
• Fresh graduates are welcome; previous experience in BPO, telecalling, customer service, or sales is advantageous.
• A positive approach with a determination to meet targets.

Benefits and Work Environment

• Competitive salary with additional performance-based incentives.
• Incentive programs tied to performance achievements.
• Comprehensive training and ongoing support.
• Opportunities for career advancement.
• A friendly and collaborative workplace atmosphere.