Telecalling Executive

Job Overview

As a Telecalling Executive at Kavyam Institute Of Management And Technology, you will actively engage with prospective students through outbound calls to introduce and explain the institute's courses and admissions process. Your aim will be to understand student needs and guide them towards appropriate educational opportunities while meeting admission targets.

Key Duties and Responsibilities

• Make outbound calls to potential students and provide detailed information on course offerings and admission procedures.
• Understand educational aspirations of students to suggest relevant courses effectively.
• Maintain consistent follow-ups with interested candidates to convert leads into confirmed admissions.
• Explain eligibility criteria, fee structures, payment options, and admission formalities clearly.
• Keep precise records of calls, follow-ups, lead progress, and admissions status.
• Respond professionally to queries from candidates and provide timely assistance.
• Work towards achieving daily, weekly, and monthly admission and sales goals.
• Build strong, positive relationships with prospective students and their guardians.
• Coordinate closely with the admissions and counselling teams to facilitate successful enrollment processes.
• Monitor and follow up on pending admissions payments and required documentation.

Candidate Requirements

• Proficient communication skills in both Hindi and English.
• Confident telephone communication with students.
• Basic understanding of sales techniques, counselling, or telecalling functions.
• Open to freshers who demonstrate strong communication capability.
• Experience in telecalling, telesales, education counselling, or sales would be beneficial.
• Ability to work under target-driven conditions with disciplined follow-up management.

Skills Required

• Experience with telecalling and telesales strategies.
• Effective lead follow-up and management skills.
• Student counselling aptitude.
• Strong sales conversion ability.
• Excellent communication proficiency.
• Competence in customer handling and relationship building.
• Target-oriented and result-driven approach.

Compensation and Benefits

• Fixed monthly salary ranging between INR 10,000 to 22,000.
• Incentives based on performance milestones.
• Training and detailed process guidance to enhance skills.
• Opportunities for professional growth within the institute.
• Supportive and collaborative work environment.