Telecalling Executive

Job Overview

As a Telecalling Executive at Dream Travels based in Ahmedabad, Gujarat, you will be responsible for making outbound calls to potential and existing clients, managing inbound inquiries, and providing professional assistance related to travel packages and services.

Key Responsibilities

• Initiate outbound phone conversations targeting prospective and current customers.
• Handle incoming calls efficiently, addressing customer questions in a polite and professional manner.
• Offer detailed explanations of various travel offerings including tour plans, flight, and hotel options.
• Assess customer needs to recommend appropriate travel packages.
• Consistently follow up on leads via phone and WhatsApp messaging.
• Generate new and maintain existing customer leads along with update follow-up records.
• Convert inquiries into confirmed bookings to meet or exceed monthly sales objectives.
• Foster positive customer relations while providing timely support and assistance.
• Collaborate with internal teams such as sales, ticketing, and operations as necessary.
• Maintain comprehensive records of calls, leads, follow-up actions, and confirmed bookings.
• Resolve basic customer issues promptly with professionalism.

Compensation

The role offers a monthly salary ranging between 10,000 and 15,000 INR.