Telecalling Executive

Company Overview

Nilachal Credit Management Private Limited, founded in 2019, is a prominent debt recovery and collection firm operating primarily in East India. With its headquarters located in Guwahati, Assam, the company operates across eight states, collaborating with leading national and private banks as well as NBFCs. Supported by a workforce exceeding 500 employees and guided by the Indian Institute of Banking & Finance (IIBF), the company is committed to efficient debt recovery services.

Role Summary

The organization is seeking a motivated and proactive Telecalling Executive to contribute towards the recovery of outstanding dues. This role involves engaging directly with customers through telephone communications to negotiate, plan, and implement payment arrangements that help resolve debts.

Key Responsibilities

• Answer incoming calls and address customer inquiries related to loan debt recovery.
• Monitor customer accounts to identify and keep track of overdue payments.
• Develop strategic plans to recover outstanding amounts.
• Locate and contact debtors to discuss payment statuses and facilitate repayments.

Candidate Requirements and Skills

• Prior experience working towards targets and managing stringent deadlines is advantageous.
• Familiarity with applicable laws and legal standards relevant to debt collection.
• Competence in Microsoft Office applications and managing databases.
• Strong communication and interpersonal abilities.
• Skillful in negotiation and persuasion techniques.
• Ability to maintain politeness and empathy while being assertive.
• Minimum educational qualification: High school diploma preferred.
• Experience in collections is a benefit but fresh graduates may also apply.
• Salary is flexible and may be adjusted based on expertise and experience.